What does Preamble of REP VA Act do?

This bill, formally titled 'To amend title 38, United States Code, to require the Secretary of Veterans Affairs to improve telephone communication by the Department of Veterans Affairs, and for other purposes,' aims to improve telephone communication within the Department of Veterans Affairs. The bill would amend title 38 of the United States Code.

What does SHORT TITLE. of REP VA Act do?

This bill is formally titled the Representing VA with Accuracy Act or the REP VA Act.

What does IMPROVEMENT OF TELEPHONE COMMUNICATION BY DEPARTMENT OF of REP VA Act do?

This section amends Chapter 63 of title 38, United States Code, by adding a new section concerning telephone communication. The Secretary of the Department of Veterans Affairs must ensure that calls to veterans regarding services or benefits originate from a single, well-known telephone number and display caller identification branding indicating the call is from or on behalf of the Department, by January 1, 2026. The Veterans Health Administration must establish at least one call center in each of the specified time zones (Eastern, Central, Mountain, Pacific, Alaska, and Hawaii) to address concerns regarding health care appointments and referrals, also by January 1, 2026. The Secretary is not required to establish call centers in locations within a time zone that do not observe daylight time.

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REP VA Act

Last updated: 7/30/2025 · Introduced: 3/4/2025

Author: Dan Sullivan (R-AK)

TL;DR (AI)

The bill mandates that the Department of Veterans Affairs use a single, recognizable telephone number and caller identification for calls to veterans regarding services or benefits.
The Veterans Health Administration must establish call centers in each major U.S. time zone to handle healthcare appointment and referral concerns.
The Department of Veterans Affairs is required to improve telephone communication practices by January 1, 2026.

119th Congressin committeeHR. 9237(In Committee)Official page

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Other Sections

Includes provisions on preamble, short title., and 1 more.

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