What does Preamble of Stuck On Hold Act do?

This bill, formally titled 'To direct the Secretary of Veterans Affairs to implement an automated system with callback functionality for each customer service telephone line of the Department of Veterans Affairs, and for other purposes,' aims to improve customer service at the Department of Veterans Affairs. The bill directs the Secretary of Veterans Affairs to implement an automated system with callback functionality for each customer service telephone line.

What does SHORT TITLE. of Stuck On Hold Act do?

This bill is formally titled the Stuck On Hold Act.

What does IMPROVEMENTS REGARDING WAIT TIMES FOR CALLERS TO CERTAIN of Stuck On Hold Act do?

This section requires the Secretary of Veterans Affairs to implement an automated system for covered lines within one year of the Act's enactment. The automated system must inform callers of anticipated wait times and offer a callback option if the wait exceeds 10 minutes. The Secretary is also directed to issue guidance to reduce the average caller wait time to no more than 10 minutes. “covered line” is defined as a customer service telephone line of the Department of Veterans Affairs, excluding specific hotlines and emergency department lines.

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Stuck On Hold Act

Last updated: 4/29/2026 · Introduced: 11/10/2025

Author: John Kennedy (R-LA)

TL;DR (AI)

The Stuck On Hold Act mandates the Department of Veterans Affairs implement automated systems with callback functionality on customer service telephone lines.
Callers on covered lines will receive estimated wait times and the option for a callback if the wait exceeds 10 minutes.
The bill directs the Secretary of Veterans Affairs to issue guidance aimed at reducing average caller wait times to a maximum of 10 minutes.

119th Congressin committeeHR. 5992(In Committee)Official page

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Other Sections

Includes provisions on preamble, short title., and 1 more.

3 sections

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