What does Preamble of Improving Veterans’ Experience Act of 2025 do?

This bill aims to amend title 38, United States Code. The bill proposes to establish the Veterans Experience Office. The bill includes provisions for other purposes, though these are not specified in the preamble.

What does SHORT TITLE. of Improving Veterans’ Experience Act of 2025 do?

This bill is formally titled the Improving Veterans' Experience Act of 2025.

What does ESTABLISHMENT OF VETERANS EXPERIENCE OFFICE. of Improving Veterans’ Experience Act of 2025 do?

This section establishes the Veterans Experience Office (VEO) within the Department of Veterans Affairs (VA). The VEO's head is the Chief Veterans Experience Officer, appointed by the Secretary and reporting directly to them. The VEO's functions include carrying out customer experience initiatives, requiring reports on customer experience metrics from other VA organizations, and collecting veteran-derived data. The Chief Veterans Experience Officer must submit an annual summary of data received to the Secretary, and the Secretary must submit an annual summary and analysis to Congress. The annual report to Congress must include data on customer service feedback, veteran and beneficiary satisfaction, and reasons for not using benefits or services. The Secretary must ensure the VEO has necessary staff, resources, and access to customer service information, while protecting personally identifiable information. The requirements and authorities of this section will terminate on September 30, 2028. The Comptroller General of the United States will analyze the VA's methodology for using veteran and beneficiary feedback to improve customer experience and submit a report to Congress.

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Improving Veterans’ Experience Act of 2025

Last updated: 1/28/2025 · Introduced: 1/28/2025

Author: Angus King (I-ME)

TL;DR (AI)

This bill creates the Veterans Experience Office (VEO) within the Department of Veterans Affairs to improve customer service and collect veteran feedback.
The bill mandates annual reports to Congress detailing veteran satisfaction, service usage, and reasons for not utilizing benefits.
The Comptroller General will assess the VA's methods for using veteran feedback to enhance customer experience, with the VEO's authorities expiring on September 30, 2028.

119th Congressin committeeS. 423(Signed into Law)Official page

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Other Sections

Includes provisions on preamble, short title., and 1 more.

3 sections

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