What does Preamble of Keep Call Centers in America Act of 2025 do?

This bill, formally titled 'A BILL To require the Secretary of Labor to maintain a publicly available list of all employers that relocate a call center or contract call center work overseas, to make such companies ineligible for Federal grants or guaranteed loans, and to require disclosure of the physical location of business agents engaging in customer service communications, and for other purposes.' The bill aims to require the Secretary of Labor to maintain a public list of employers relocating call centers or contracting call center work overseas. Companies on this list would be ineligible for federal grants or guaranteed loans. The bill also mandates disclosure of the physical location of business agents involved in customer service communications.

What does DEFINITIONS. of Keep Call Centers in America Act of 2025 do?

This section defines key terms used throughout the Act. "Agency" is defined as a Federal or State executive agency or a military department. "Artificial intelligence" is defined as a machine-based system that can generate outputs to influence environments. A "business entity" is any organization established to make a profit by conducting commerce in the United States. A "call center" is an operation providing customer assistance via telephone, email, or other electronic communication. "Contracting call center work overseas" refers to transferring call center work outside the United States via contract, involving at least 30% of the call volume. "Customer service communication" is defined as telecommunication or wire communication between a consumer and a business entity. An "employer" is a business enterprise employing 50 or more employees (excluding part-time employees) or 50+ employees working at least 1,500 hours weekly. "Part-time employee" is defined as someone employed for fewer than 20 hours per week or employed for fewer than 6 of the 12 months preceding a notice requirement. "Relocating" and "relocation" refer to closing a call center and transferring operations outside the United States. "Secretary" refers to the Secretary of Labor. "Telecommunication" is defined as the transmission of information without change in form or content. "Wire communication" is defined as the transmission of writing, signs, signals, pictures, and sounds by aid of wire, cable, or other like connection.

What does LIST OF CALL CENTERS RELOCATING OR CONTRACTING CALL CENTER of Keep Call Centers in America Act of 2025 do?

This section establishes a process for notifying the Secretary of actions involving relocating call centers overseas or contracting call center work overseas. Employers relocating or contracting call center work overseas must notify the Secretary at least 120 days prior to the action and may be subject to a civil penalty of up to $10,000 per day of violation. The Secretary will maintain a public list of employers who violate these notification requirements. Employers on this list are generally ineligible for federal grants or guaranteed loans for five years. An employer can be removed from the list if they relocate a call center back to the United States with a comparable number of employees or amend a contract to require all work to be performed in the United States. Employers receiving grants or loans before being added to the list may face penalties, including an 8.3% monthly payment and potential cancellation of the grant or loan. The Secretary may waive the ineligibility restrictions for grants or loans if doing so is necessary to protect national security, prevent substantial job loss, or prevent environmental harm. Federal agencies are directed to give preference to employers who do not appear on the list when awarding contracts.

What does RULE OF CONSTRUCTION RELATED TO FEDERAL BENEFITS FOR WORKERS. of Keep Call Centers in America Act of 2025 do?

This section establishes a rule of construction regarding federal benefits for workers. It prohibits interpreting any provision of the title to allow withholding or denial of federal benefits to workers. The benefits protected include unemployment compensation, disability payments, and worker retraining or readjustment funds. This protection applies to workers employed by employers that relocate operations outside the United States.

What does REPORT REGARDING FEDERAL CALL CENTER WORK LOCATIONS. of Keep Call Centers in America Act of 2025 do?

This section requires the Secretary of Labor to prepare and submit a report to Congress within one year of the Act's enactment. The report must document the location and amount of call center work conducted by or for the Federal Government. The report must differentiate between work conducted by Federal employees and work conducted by Federal contractors. The report must list all locations where Federal call center work is being conducted. The report must also address any job losses associated with the use of artificial intelligence in Federal call center customer service.

What does REQUIREMENT THAT CALL CENTER WORK UNDER A FEDERAL CONTRACT BE of Keep Call Centers in America Act of 2025 do?

This section requires that call center work related to federal contracts, including subcontracts, be performed within the United States. The head of an agency must include this requirement as a condition when awarding civilian or defense-related federal contracts.

What does REQUIRED DISCLOSURES BY BUSINESS ENTITIES ENGAGED IN CUSTOMER of Keep Call Centers in America Act of 2025 do?

This section requires business entities initiating or receiving customer service communications to disclose the physical location of their employees or agents. If an employee or agent is located outside the United States, the consumer must be able to request a transfer to a U.S.-based agent. Exceptions to the location disclosure requirement exist for entities entirely based in the U.S., consumer-initiated communications with known foreign entities, and emergency services. The Federal Trade Commission (FTC) can exclude certain business entities or communications from these requirements under exceptional circumstances. Business entities using artificial intelligence (AI) in customer service must disclose that a non-human AI is being used and offer a transfer to a U.S.-based human operator. Consumers can request immediate transfer to a U.S.-based human customer service agent when the requirements of subsections (a) or (b) apply. Each business entity must annually certify compliance with these requirements to the FTC. The Federal Trade Commission is tasked with creating regulations to implement this section within one year of the Act's enactment. The requirements of this section will apply to customer service communications occurring one year after the Act's enactment.

What does ENFORCEMENT. of Keep Call Centers in America Act of 2025 do?

This section establishes enforcement mechanisms for violations of section 201. Failure to comply with section 201 is treated as a violation of the Federal Trade Commission Act regarding unfair or deceptive acts or practices. The Federal Trade Commission (FTC) has the authority to prevent violations of section 201 and related regulations. Violators of regulations promulgated under section 201 are subject to penalties outlined in the Federal Trade Commission Act. This section does not limit the FTC's authority under other laws.

Back to bills

Keep Call Centers in America Act of 2025

Last updated: 7/29/2025 · Introduced: 7/29/2025

Author: Ruben Gallego (D-AZ)

TL;DR (AI)

Employers relocating call centers or contracting call center work overseas must notify the Secretary of Labor 120 days prior to the action and face potential penalties, including ineligibility for federal grants and loans.
The bill mandates that all call center work related to federal contracts, including subcontracts, must be performed within the United States.
Businesses engaging in customer service communications must disclose the physical location of their employees or agents, and offer consumers the option to speak with a U.S.-based agent if the agent is located abroad.
Companies using artificial intelligence in customer service must disclose when a non-human AI is being used and provide a transfer option to a U.S.-based human operator.
The Secretary of Labor must submit a report to Congress detailing the location and amount of call center work conducted by or for the Federal Government, including an analysis of job losses related to artificial intelligence.

119th Congressin committeeHR. 4954(In Committee)Official page

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Other Sections

Includes provisions on preamble, definitions..

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TITLE I

-CONSEQUENCES FOR RELOCATING OR CONTRACTING CALL CENTER WORK

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TITLE II

-REQUIRED DISCLOSURES IN CUSTOMER SERVICE COMMUNICATIONS

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