What does Preamble of Taxpayer Experience Improvement Act do?

This bill, formally titled 'To provide for modernization and technological improvements of services provided by the Internal Revenue Service,' aims to modernize and improve the Internal Revenue Service's services. The bill was received in the Senate on April 28, 2026, and referred to the Committee on Finance.

What does SHORT TITLE; ETC. of Taxpayer Experience Improvement Act do?

This Act is formally titled the Taxpayer Experience Improvement Act. The Act establishes the name by which it may be cited.

What does ESTABLISHMENT OF DASHBOARD TO INFORM TAXPAYERS OF BACKLOGS AND of Taxpayer Experience Improvement Act do?

This section mandates the IRS to provide real-time data on its public website regarding call volumes, wait times, and callback availability for various phone number extensions. The website must include an application displaying this information and estimating wait times to speak with a representative. An application programming interface (API) will be available to allow external parties to access and display this data. Monthly summaries of call data, including average and median call lengths, automated system usage, and caller satisfaction, will be published. The IRS is required to use technology to detect and screen out automated calls. If significant delays in processing tax documents occur, the IRS must publish information on its website regarding the receipt dates of those documents. The term 'applicable item' refers to categories of tax returns and related documents. The term 'applicable phone number extension' defines specific IRS phone lines based on operation and call volume. A 'significant delay' is defined as failing to process documents received at least 21 days prior to the start of a week.

What does EXPANSION OF ELECTRONIC ACCESS TO INFORMATION ABOUT RETURNS AND of Taxpayer Experience Improvement Act do?

This section requires the Secretary to provide taxpayers with individualized, specific, and up-to-date information regarding their tax returns and amended returns. The information must be accessible through a website and mobile application. The information includes whether the IRS has received and entered the return into its systems, completed processing it (including refund dates and methods), or suspended processing (including reasons and required information). If a refund is issued electronically, the information includes partial or full account numbers, financial institution names, and routing numbers. If a refund is issued by paper check, the information includes the mailing address.

What does EXPANSION OF CALLBACK TECHNOLOGY. of Taxpayer Experience Improvement Act do?

This section expresses the sense of Congress that taxpayers contacting the Internal Revenue Service (IRS) should have the option to receive a callback. The IRS is directed to provide taxpayers, including those residing outside the United States, the option to receive a callback for calls made to applicable phone number extensions that have not been answered within 5 minutes. This provision requires the IRS to offer callbacks no later than calendar year 2028.

What does EXPANSION OF ONLINE ACCOUNTS. of Taxpayer Experience Improvement Act do?

This section requires the Secretary to make available a website or mobile application allowing taxpayers, including those residing outside the U.S., to view certain IRS documents and notices. Taxpayers can respond to IRS documents, notices, or letters through the website or mobile application. Authorized representatives, tax return preparers, and qualified reporting agents can access taxpayer information and transmit responses with taxpayer authorization. The 'applicable period' for viewing documents is generally the preceding six years, excluding years ending before the Act's enactment. A 'qualified reporting agent' is defined as a person authorized to sign and file employment tax returns and meeting requirements established by the Secretary. The Secretary must establish a program to investigate unauthorized disclosure of return information by individuals with taxpayer authorization. The Secretary must annually publish data related to the program addressing unauthorized disclosures. The Secretary is required to conduct focus groups with taxpayers and tax professionals prior to the website or mobile application's launch.

Back to bills

Taxpayer Experience Improvement Act

Last updated: 4/28/2026 · Introduced: 3/18/2026

Author: David Schweikert (R-AZ)

TL;DR (AI)

The IRS must publish real-time data on its website regarding taxpayer call volumes, wait times, and processing delays for tax documents, including tools to estimate wait times and an API for external access.
Taxpayers will have access to individualized, up-to-date information about their tax returns and amended returns, including processing status, refund details, and mailing addresses or financial information for electronic refunds, through a website and mobile application.
The IRS is directed to offer taxpayers, including those outside the U.S., the option to receive a callback for calls exceeding a 5-minute wait time, and will create a website/app allowing taxpayers to view IRS documents, respond to notices, and authorize representatives to act on their behalf.

119th Congresspassed houseS. 3931(In Committee)Official page

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