What does DEFINITIONS. of Keep Call Centers in America Act of 2025 do?

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This section defines key terms used throughout the Act. "Agency" is defined as a Federal or State executive agency or a military department. "Artificial intelligence" is defined as a machine-based system that can generate outputs to influence environments. A "business entity" is any organization established to make a profit by conducting commerce in the United States. A "call center" is an operation providing customer assistance via telephone, email, or other electronic communication. "Contracting call center work overseas" refers to transferring call center work to an entity outside the U.S. "Customer service communication" means telecommunication or wire communication between a consumer and a business entity. An "employer" is defined based on the number of employees in a call center, either 50 or more (excluding part-time) or 50 or more who work at least 1,500 hours per week. "Relocating" and "relocation" refer to the closure of a call center and transferring operations outside of the United States. "Secretary" refers to the Secretary of Labor.

Keep Call Centers in America Act of 2025

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